Returns & Refunds

Where the Australian Consumer Law applies to a consumer purchase of our digital educational services, you may have cooling-off rights in specific circumstances. This policy supplements—not replaces—those rights.

If you cancel at least 14 days before the cohort start date listed in your confirmation, we refund fees paid minus any non-recoverable third-party costs already committed (clearly itemised in our reply).

After a cohort begins, refunds are generally not available except where required by law or where we fail to supply the service as described.

Third-party licenses, app store fees, or hardware you purchase independently are non-refundable through Turboexcel.

Email hello@turboexcel.digital with your full name, course name, payment reference, and reason. We respond within 10 business days.

Approved refunds return to the original payment method where possible. Banks may take additional days to post credits.

If we cancel a cohort, you may transfer to another date or receive a full refund of amounts paid for that cohort.

Contact us before initiating chargebacks so we can resolve issues quickly. Unfounded chargebacks may affect future enrolment.